DHL & UPS & FedEx
For orders made before 2 pm, if everything is in stock, we will ship your order at the same day.
It usually takes 10-15 working days to delivery. Tracking information is available.
Small Packets Air
Q1. Small Packets Air includes HK post, Swiss post, aramex and so on.
Q2. Orders contain battery, liquor and magnet cannot be shipped by Small Packets Air.
Q3. Small Packets Air is recorded, but tracking information is not available.
Q4. Small Packets Air has NO insurance.
Q5. This shipping service usually takes up to 20-30 business days but it is not guaranteed. Small delays are possible (but rare) due to custom formalities.
Q6. In the very rare case of a package that has not yet arrived after 45 days, an investigation will be opened.
Q7. We do suggest this shipping method for low value and light-weight orders.
Q8. Each parcel should not be more than 1 Kg. We will NOT send any order which is over 100 USD via this method.
NOTE: We are not liable for any lost of goods via this shipping method which means we will not resend your order if it was missing or damaged.
Q1. DHL: usually takes 4-7 days
Q2. FedEx & UPS: usually takes 5-8 days
Q3. EMS: usually takes 10-15 days
Q4. Small Packets Air: usually takes 25-30 days
The weight of the product shall not exceed 1KG
Customs, Duties and Taxes
Our term is FOB Shanghai which doesn’t include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.
We do not offer insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.
With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held liable for any damage that may have occurred in transit.
We will ship according to the shipping address you provided, please notify us any address change before your order is marked "processing" to avoid parcel loss.
We guarantee to replace faulty goods. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.